The data, as shown in the DynaRent Customer Portal, is managed by the rental company in D365 FO, in Rental order management.
In the Customer Portal, this data is shown:
From the Customer Portal, cases can be created for several reasons and from several places. Cases can be created, for example, to report damage to rented equipment, to request a change of the rental period, or to ask questions on an invoice. You can work on these cases in D365 FO.